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Privacy Policy

Jupiter Knocking Fashion House, (“Jupiter Knocking”) is committed to respecting the privacy rights of our customers and all visitors to our web sites, web pages, interactive features, applications, blogs, social networks, and other online or wireless offerings, that post a link to this Privacy Policy. This Privacy Policy applies to the information gathered through the use of www.jupiterknocking.com, and any other websites or mobile applications that we own and control and that link to this policy. This policy also applies to emails, in-store activities, such as purchases and Wi-Fi use, as well as marketing activities.

What You Will Find in This Privacy Policy

  1. Who We Are
  2. What Information And Personal Information We Might Collect About You
  3. How We May Use Your Personal Information
  4. How Is Your Information Shared
  5. What Choices Can You Make About Your Data
  6. Notice of Financial Incentive
  7. How Do We Protect Your Data
  8. Contact Information

1. Who We Are

Jupiter Knocking is part of Jupiter Knocking Fashion House, one of the most admired fashion and lifestyle companies in the world. In some cases, Jupiter Knocking’s shared services and technology infrastructure may result in your personal information being accessed by another of Jupiter Knocking branded businesses for analytics and other operational purposes in support of Jupiter Knocking.

2. What Information And Personal Information We Might Collect About You

Information that you provide

In order to handle your purchases, provide customer service, improve our products and services, provide in-person experiences or events, engage with you on social media and online, and send you information about our products, trends and promotions, we may ask you to provide your:

  • Identifiers: such as your name, postal address, email address, social media handle, telephone number, or identification materials used to verify eligibility for discounts and other offers;
  • Demographic information: such as your age, date of birth, or gender;
  • Transaction information: such as information regarding purchases, returns or exchanges; product reviews you provide; clothing size/fit information; and communications between us;
  • Payment information, including gift card information; and
  • User generated content (UGC): such as photos, videos, blog posts, social media posts, or direct or personal messages sent to us on social media platforms.

If you choose not to provide certain information to us, you may not be able to complete a purchase, participate in an experience, or receive other services or information.

Information that we automatically collect from you

When you visit any of our websites or applications, visit our stores, engage with our emails, or access our in-store Wi-Fi, we may automatically collect:

  • Identifiers: such as device ID, IP address, and online identifiers, such as cookie data;
  • Internet activity information: such as device type; browser types and version; browsing history; search history; interactions with our websites, applications, communications, and advertisements; referring sites; network activities when using our Wi-Fi; and content and pages viewed;
  • Location information: such as geo-location of your devices and in-store location;
  • Audiovisual information: such as call recordings and CCTV;
  • Inferences: such as your preferences and interests based on your online and in-store activities;
  • Browsing behavior on our websites: such as when and how you visit our website, the amount of time spent viewing our website, the buttons and links you click, videos you watch, and where you scroll on our website, the search terms that you enter in our website, and the form submissions, purchases, and transactions you make through the website
  • Behavior related to emails such as the buttons and links you click, the date and time an email was opened, whether an email was forwarded, and whether an email led to a sale; and
  • Text or other messages sent or shared through chat or chatbot services.

Other information we collect

We may collect information about you from activities related to other Jupiter Knocking businesses or third parties like web hosting providers, shipping providers, retail partners, analytics companies, social media platforms, data companies, and marketing and advertising services such as:

  • Identifiers: such as updated contact information, social media handles, device identifiers, cookie data or similar online identifiers;
  • Demographic information: such as your age, date of birth, or gender;
  • Internet activity information: such as content or reviews you post on social media or other third-party platforms; and
  • Inferences: such as information about your shopping preferences and interests.

The information that we obtain from social media platforms depends on your account and privacy settings within the platforms and the platforms privacy policies.

Some of the information above is collected on our websites through web browser cookies and other technologies (web beacons/gifs, pixels, page tags, script) that receive and store certain types of information whenever you interact with us or third parties that may direct you to our websites. We may use similar technologies to collect information when you use our applications. We use these tools for a variety of reasons, including to analyze and improve our websites and applications, or to remember your preferences and provide more personalized advertising.

Third party automated information collection and Interest-Based Advertising

Jupiter Knocking uses third party advertising companies to display ads tailored to you based on how you browse and shop online, a practice commonly referred to as “interest-based” or “behavioral” advertising. We allow these third parties to collect certain information when you visit our websites or use our applications, including non-personally identifiable information (browser type, subject of advertisements clicked on, session IDs) and personal information (such as IP address).These third parties typically use cookies or tracking technologies to collect this information on websites and applications owned by us or third parties. Jupiter Knocking endeavors to adhere to the transparency and choice principles set forth in the Digital Advertising Alliance’s (DAA) Self-Regulatory Principles for Online Behavioral Advertising. 

3. How We Use Your Information

We use the information we collect for a variety of purposes, including:

  • To process your transactions and provide you with the products and services you request;
  • To provide, maintain, protect, develop, and improve our websites, applications and services;
  • To improve your experience on our websites and applications, and in our stores;
  • For customer service, including to respond to your inquiries and requests;
  • To communicate with you about our and third-party products and services, in accordance with applicable laws and with your consent where required;
  • To analyze and learn about consumer trends and interests;
  • To learn about the devices you use to access our websites, applications and other online services
  • To personalize the content you see on our websites and applications;
  • To administer contests, sweepstakes, surveys and other promotions;
  • To maintain your reward or loyalty program memberships;
  • To provide you with communications, recommendations, ads, and other information of interest to you, including via text message and email and interest-based advertising based on your online activities on our websites, applications and other online services;
  • To maintain our community programs and focus groups;
  • To use your UGC on our websites, social media accounts, and other marketing platforms (with your consent);
  • To verify eligibility for discounts and other offers;
  • To prevent and detect fraud, criminal activity and violations of our terms of use;
  • To protect our rights, as well as yours and others; and
  • To comply with our legal obligations.

We may also use information for purposes disclosed to you at the point of collection, as authorized by you, or as otherwise permitted or required by law.

4. How Your Information Is Shared

Jupiter Knocking utilizes shared services and technology infrastructure of Jupiter Knocking Fashion House that may result in your data being shared with other branded-businesses within Jupiter Knocking. This data may be used for data analytics, customer service and other operational purposes. We do not allow your personal information to be used for cross-brand marketing by Jupiter Knocking’s other branded businesses or in any other way that violates our Privacy Policy.

We may share your information with our third party service providers that work on our behalf, including by providing or fulfilling the products and services you request, authorizing and processing your payments, performing fraud protection and credit risk reduction, product customization, marketing and promotional material distribution, website and application evaluation, data analysis, website improvements, and, where applicable, data cleansing, marketing, promotions and other services performed on our behalf or on behalf of our parent or affiliates.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, including affiliate or business partners. The opt-in is not transferable to another party involved in the process.

In addition, we may share or transfer information about you to unrelated third parties:

  • When you engage in activities that are sponsored by third parties (e.g., co-branded offerings);
  • As required by law or a legal process, including investigating a potential crime;
  • When we believe it is necessary to protect the rights, property, or safety of Jupiter Knocking or other persons.

We disclose the following categories of information for our business purposes:

  • Identifiers: disclosed to service providers and contractors; payment processors; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.
  • Demographic information: disclosed to service providers and contractors; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.
  • Transaction information: disclosed to service providers and contractors; payment processors; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.
  • Payment information: disclosed to service providers and contractors; payment processors; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; and retail partners.
  • Internet activity information: disclosed to service providers and contractors; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.
  • User generated content (UGC): disclosed to service providers and contractors; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.
  • Location information: disclosed to service providers and contractors; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.
  • Audiovisual information: disclosed to service providers and contractors; affiliates and subsidiaries; law enforcement, public and government authorities, and others; and advisors and consultants.
  • Inferences: disclosed to service providers and contractors; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.

We do share certain information with advertising and marketing partners in exchange for insights, digital advertising, and other valuable services. Such sharing may be considered a “Sale,” “Sharing,” or “Targeted Advertising” under certain laws. We disclose the following information in such circumstances:

  • Identifiers;
  • Demographic information;
  • Internet activity information;
  • Location information;
  • Inferences; and
  • Transaction information.

We may also share your information in the event of an actual or potential sale, merger, acquisition or transfer of our business or assets.

We may use or share information that does not reasonably identify you with any third party and for any purpose.

We retain the information we collect for as long as we have a legitimate business purpose to retain the information, as long as permitted by law, or until you request we delete the information if such a right exists in your jurisdiction.

5. What Choices Can You Make About Your Data

Unsubscribe/Opt-Out

If you no longer wish to receive promotional emails or direct mail from Jupiter Knocking, you can contact Customer Service. If you have a Rewards Account with us, you may still receive communications related to your account, loyalty points or special offers (such as birthday discounts). An opt-out request will also not stop transactional emails related to your purchases.

If you no longer wish to receive the text messages that you had consented to previously, you can text “STOP” after receiving a message.

Accessing, Correcting, or Deleting your Data

If you would like Jupiter Knocking to correct or delete your data, you can email us customercare@jupiterknocking.com. You will be asked to verify your identity via the process, including providing your name and email address. You may continue to receive advertisements for Jupiter Knocking regarding our products. Those advertisements may be delivered to you based on your future interactions with us or based on the determination of our business or advertising partners that you are a member of the desired audience for a campaign. If you wish to exercise one of the above rights on behalf of someone else, you may use the channels listed above.

Please note that if you create an account separately with a third party found on our site, such as to redeem a first responder discount, you will need to submit an access, deletion, or correction request directly with that third party.

Sale of Personal Information and Use for Targeted Advertising

At Jupiter Knocking, we do not provide your personal information directly to third parties for their own marketing purposes in exchange for monetary consideration. However, as mentioned in this policy, we do engage in Interest-Based Advertising, where we allow third parties to place cookies, pixels, and trackers on our site to provide you with personalized ads. 

6. Notice of Financial Incentive

From time to time, we may offer free shipping, order discounts, or other benefits to consumers who provide us their email address, phone number, and/or zip codes when they sign up to receive our marketing communications. Consumers may opt in by entering their information where prompted on our website. Consumers may opt out at any time by following the unsubscribe instructions in our marketing communications. The value of the consumer information that we collect is reasonably related to the expenses of providing the discounts and other benefits (which may vary depending upon the specific benefits offered or the value of the consumer relationship in terms of purchases.

7. How Do We Protect Your Data

Security Methods

We use commercially reasonable technical, administrative and physical security measures to protect the information that we collect or receive, in addition to contractual safeguards. Our websites use an industry standard encryption protocol known as Secure Sockets Layer (SSL) to protect your order information. Each payment transaction made through our websites and applications (or any successor or similar digital property) will be transmitted using SSL encryption. We review our security measures periodically. Despite these measures, please be aware that no security measures are perfect or impenetrable. 

8. How Do You Contact Jupiter Knocking

If you have any questions about this Privacy Policy or Jupiter Knocking’s data practices, please contact customercare@jupiterknocking.com